Shipping policy

SHIPPING AND DELIVERY POLICY
The Faith Made, operated by The Faith Made LLC
Effective Date: August 18, 2026

This Shipping and Delivery Policy explains how we process and ship your order and what happens if there are issues along the way. By placing an order, you agree to this Policy, which is incorporated into our Terms of Service.

At a Glance

* Order processing: 1 to 3 business days.
* Total estimated delivery: 1 to 5 business days from order placement.
* Shipped from our United States-based fulfilment partner.
* Tracking provided once your order ships.

Order Processing

All orders are processed within 1 to 3 business days after payment confirmation. Business days are Monday through Friday, excluding United States federal holidays. You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email with tracking information once your order ships. Orders placed on weekends or holidays begin processing on the next business day.

Where Your Order Ships From

The Faith Made Bibles are printed and shipped from our United States-based fulfillment partner, Acutrack, Inc., located in Livermore, California, with a secondary facility in Bethlehem, Pennsylvania.

Shipping Timeframes

Orders are typically delivered within 1 to 5 business days from the date of order placement. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary based on your delivery address, carrier delays or capacity issues, peak shipping seasons, and address verification issues. We are not liable for delivery delays caused by factors outside our reasonable control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and the size of your order. Your final shipping cost is displayed before you complete your purchase. We periodically offer free shipping promotions.

Address Accuracy

Please check your shipping address before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by you. If a package is returned to us, refused, or marked undeliverable because of an incorrect address, we may charge you for reshipment costs, deduct reshipment costs from a refund, or cancel the order and refund the product price less any non-recoverable shipping costs.

If you realize you entered an incorrect address after placing your order, contact us immediately at support@thefaithmade.com and we will make reasonable efforts to correct the address before shipment.

Lost, Stolen, or Damaged Packages

Packages marked as delivered. If carrier tracking shows your package as delivered but you have not received it, check with neighbors and household members, look near alternate entrances or with building management, and contact your local postal service or carrier. If the carrier confirms delivery to the address you provided, we consider the package delivered and are not responsible for replacement.

Packages lost in transit. If your tracking has not updated for more than 14 days and the carrier confirms the package as lost in transit, contact us at support@thefaithmade.com. We may provide a replacement or refund for confirmed lost packages at our discretion.

Damaged packages. If your package arrives damaged, photograph the damaged packaging and product and contact us at support@thefaithmade.com within 7 days of delivery with the photographs and your order number. Damaged item resolution follows the process in our Refund and Return Policy.

Returns

Returns are processed through our United States-based warehouse. For complete return instructions and the correct return address, see our Refund and Return Policy at thefaithmade.com/policies/refund-policy. Do not send returns to our Richmond, Virginia correspondence address.

International Orders

We ship to many countries outside the United States. Estimated delivery times for international orders are shown at checkout and are typically longer than for United States orders because of customs procedures and local postal regulations. For international orders, all customs duties, taxes, and fees are your responsibility. Some countries restrict the import of religious materials, and it is your responsibility to verify that the product may lawfully be imported into your country before ordering.

Order Changes and Cancellations

If you need to change or cancel your order, contact us at support@thefaithmade.com as soon as possible. We will make reasonable efforts to accommodate changes or cancellations made before the order enters processing. Cancellation rights after fulfillment begins are addressed in our Refund and Return Policy.

Changes to This Policy

We may modify this Policy. The current version is always available at thefaithmade.com/policies/shipping-policy, and orders are shipped according to the policy in effect when the order was placed.

Contact Us

Questions about your order, shipping status, or this Policy can be directed to support@thefaithmade.com. We respond to shipping enquiries within 1 business day.