THE FAITH MADE

TERMS OF SERVICE

Last Updated: 05/11/2026

IMPORTANT — READ CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER.

BY ACCESSING, BROWSING, OR USING THE WEBSITE LOCATED AT THEFAITHMADE.COM (THE “SITE”), CREATING AN ACCOUNT, SUBMITTING AN ORDER, OR COMPLETING A PURCHASE, YOU EXPRESSLY AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE, OUR REFUND POLICY, OUR SHIPPING POLICY, AND OUR PRIVACY POLICY (COLLECTIVELY, THE “TERMS”). THESE TERMS CONTAIN A BINDING INDIVIDUAL ARBITRATION CLAUSE AND CLASS ACTION WAIVER (SECTION 22) THAT AFFECT YOUR LEGAL RIGHTS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SITE OR PLACE AN ORDER.

1. INTRODUCTION AND ACCEPTANCE

These Terms of Service (these “Terms”) form a binding legal agreement between you (“you,” “your,” or “Customer”) and The Faith Made (“Faith Made,” “we,” “us,” or “our”), governing your access to and use of thefaithmade.com and all related websites, subdomains, mobile interfaces, content, products, and services (collectively, the “Services”).

By accessing, browsing, or otherwise using the Services in any manner, or by placing an order, creating an account, completing a purchase, or providing any payment information, you affirmatively acknowledge that you have read, understood, and agreed to be bound by these Terms, our Refund Policy, our Shipping Policy, and our Privacy Policy, each of which is incorporated into these Terms by reference. Your continued use of the Services constitutes your ongoing agreement to these Terms.

You represent that you are at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is higher) and have the legal capacity to enter into this binding contract. If you are using the Services on behalf of an organization or another individual, you represent and warrant that you have authority to bind that organization or individual to these Terms.

These Terms supersede all prior agreements, communications, proposals, and understandings between you and us regarding the Services, whether oral or written.

2. NATURE OF PRODUCTS AND RELIGIOUS-CONTENT DISCLAIMER

Our products are printed religious texts offered as educational, historical, and devotional reference materials for personal study and reflection. The Faith Made is a publisher, not a religious institution, denomination, or ecclesiastical body.

We do not make, and we expressly disclaim, any of the following:

• Doctrinal, theological, denominational, or ecclesiastical claims of any kind;

• Representations regarding spiritual, supernatural, religious, or metaphysical outcomes resulting from purchase or use of our products;

• Representations regarding life outcomes, including health, financial, relational, emotional, or psychological outcomes;

• Representations that our editions are endorsed, sanctioned, or authorized by the Ethiopian Orthodox Tewahedo Church or any other religious institution, unless expressly stated in writing on a specific product page;

• Representations as to the definitive canonical status of any text. Historical, scholarly, and contextual statements regarding canonical lists, manuscript history, translation provenance, and comparative biblical traditions are provided for general educational reference based on widely available secondary sources and do not represent definitive scholarly consensus on contested questions.

Customers are solely responsible for their own interpretation, understanding, and application of any religious text purchased through the Services. Statements appearing in our marketing copy, product descriptions, blog content, advertisements, FAQ entries, and customer testimonials regarding religious history, biblical canon, or scriptural significance reflect general perspectives and are not represented as authoritative theological pronouncements.

3. ACCOUNT AND ACCESS

You may browse and purchase from the Services without creating an account. If you choose to create an account, you agree to provide accurate, current, and complete information and to update such information as needed. You are solely responsible for safeguarding your account credentials, for all activity occurring under your account, and for promptly notifying us of any suspected unauthorized use.

We may suspend, restrict, or terminate your account or your access to the Services at any time, with or without notice, in our sole discretion, for any reason, including without limitation: suspected fraudulent activity; excessive returns, refund requests, or payment disputes; violation of these Terms; commercial resale or unauthorized redistribution of our products; abusive, threatening, or harassing conduct toward our personnel or other customers; or for no reason at all.

4. ORDERS AND ORDER ACCEPTANCE

Your submission of an order through the Services constitutes an offer to purchase, which we may accept or decline in our sole discretion. An order is not legally accepted until we send a separate order confirmation email indicating that the order has been accepted and is being processed. The receipt of an automated order acknowledgment, the charge of payment, or the receipt of an order number does not constitute acceptance and does not form a binding contract of sale.

We reserve the right to cancel any order before shipment, in whole or in part, for any reason, including but not limited to: suspected fraud or payment irregularity; inability to verify your identity or payment method; high-risk shipping address; suspected commercial resale; pricing, descriptive, or inventory error; product unavailability; geographic shipping restrictions; or violations of these Terms.

If we cancel an accepted order before shipment, your sole and exclusive remedy is a refund of amounts paid for the cancelled portion of that order. We have no further liability for cancelled orders, including without limitation any incidental, consequential, reliance, or expectation damages.

You represent and warrant that your purchases are for personal, household, gift, or noncommercial educational use, and not for commercial resale, export, redistribution, repackaging, or sublicensing. Commercial resale, repackaging, or commercial redistribution of our products requires our prior written authorization. Unauthorized resellers may have their orders cancelled, accounts suspended, and may be subject to legal action.

5. PRICING, PAYMENT, AND BILLING

5.1 Prices

All prices are displayed in U.S. dollars unless otherwise noted and are subject to change at any time without prior notice. The price charged for any product or service shall be the price in effect at the time we accept your order, as stated in your order confirmation email. Posted prices do not include applicable taxes, shipping, handling, customs duties, import charges, or similar fees, which will be calculated and added at checkout where applicable.

5.2 Promotional Pricing and Strikethrough Pricing

Promotional prices, discounts, bundles, and limited-time offers are valid only during the periods stated at the point of promotion and may be subject to additional terms displayed at the point of sale. Where we display comparative or strikethrough pricing (for example, a sale price displayed alongside a higher reference price), such reference prices reflect either: (a) our regular non-sale price for the product; (b) the manufacturer's suggested retail price; or (c) the price at which the product has previously been offered by us. We do not retroactively apply promotional discounts to prior purchases.

5.3 Authorization to Charge

By providing payment information through the Services, you represent and warrant that: (a) you are legally authorized to use the payment method provided; (b) the information you provide is true, accurate, current, and complete; (c) you expressly authorize us, our payment processors, and our authorized agents to charge your payment method for the full order amount, including all applicable taxes, shipping, and any other charges associated with your purchase; (d) such charges will be honored by your payment provider; and (e) you will pay all charges incurred by you or on your behalf at the prices in effect when such charges are incurred.

5.4 Pricing Errors

Notwithstanding our reasonable efforts, products may occasionally be listed at incorrect prices due to typographical, technical, photographic, or human error. We reserve the right to cancel or refuse any order placed for a product listed at an incorrect price, regardless of whether the order has been acknowledged, charged, or processed. If we cancel an order due to a pricing error, we will refund all amounts paid for the cancelled portion. We are under no obligation to provide the product at the incorrect price, and our cancellation in such circumstances does not constitute a breach of these Terms.

6. SHIPPING, DELIVERY, AND RISK OF LOSS

6.1 Shipping Estimates

All processing times and shipping times displayed on the Services are good-faith estimates only and are not guaranteed. Actual processing and delivery times may vary materially due to carrier delays, weather, customs processing, holidays, peak shipping periods, address verification issues, or other factors outside our reasonable control. We are not liable for delivery delays of any kind, nor for any incidental or consequential damages arising from late or delayed delivery.

6.2 Title and Risk of Loss

Title to all products and the risk of loss pass to you upon our transfer of the products to the shipping carrier. Once we tender a package to the carrier, we are not responsible for loss, theft, damage in transit, misdelivery, or non-delivery, except where required by applicable law. Carrier tracking information is the customer's primary resource for delivery status, and you agree to use such tracking information to monitor your shipment.

6.3 Lost or Stolen Packages

If carrier tracking shows a package as delivered but you have not received it, the package is conclusively presumed delivered as between you and us. We may, in our sole discretion, offer replacement, reshipment, or refund for packages that the carrier confirms in writing were lost in transit, but we have no obligation to do so. We do not replace or refund packages that the carrier confirms as delivered to the shipping address you provided. Disputes regarding carrier-confirmed delivery must be pursued by you directly with the carrier.

6.4 Address Accuracy

You are solely responsible for providing a complete, accurate, deliverable, and current shipping address. If a package is returned to us due to an incorrect or undeliverable address, refusal of delivery, failure to claim, or similar circumstances attributable to the customer, we may, in our discretion: (a) charge you for reshipment costs to the corrected address; (b) deduct reshipment costs and a restocking fee from any refund; or (c) cancel the order and refund only the product price, less any non-recoverable shipping and processing costs.

6.5 International Shipping

Where we offer international shipping, all customs duties, import taxes, brokerage fees, value-added taxes, and other charges imposed by destination-country authorities are the sole responsibility of the customer. Refusal to pay such charges, resulting in package return, abandonment, or destruction, does not entitle you to a refund of original shipping costs or any portion of the product price representing recoverable in-transit losses.

7. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference and is available at thefaithmade.com/policies/refund-policy. The Refund Policy describes eligibility criteria, time windows, return procedures, and the form of refund. In the event of any conflict between the Refund Policy and these Terms, the Refund Policy controls with respect to refund-related matters.

Customers agree to contact our customer support team at support@thefaithmade.com and to follow the return process set forth in our Refund Policy prior to initiating any payment dispute, chargeback, or third-party complaint of any kind. Failure to follow the return process before disputing a charge constitutes a material breach of these Terms and triggers the consequences set forth in Section 8.

8. PAYMENT DISPUTES AND CHARGEBACK PROCEDURES

8.1 Mandatory Pre-Dispute Process

Before initiating any chargeback, payment dispute, or claim with your payment provider, bank, card network, or any third-party dispute-resolution service, you agree to contact us in good faith at support@thefaithmade.com and provide us with a reasonable opportunity — not less than ten (10) business days — to investigate and resolve the matter. This pre-dispute process is a material condition of these Terms and of your continued use of the Services.

8.2 Invalid or Improper Chargebacks

A chargeback or payment dispute is considered invalid, improper, or fraudulent (an “Invalid Chargeback”) if any of the following circumstances apply:

• You received the product and it materially conforms to its description;

• You did not first contact us pursuant to Section 8.1;

• You misrepresent material facts to your payment provider, including by claiming non-receipt for delivered packages, claiming unauthorized charges for purchases you authorized, or claiming defect without evidence;

• The dispute is filed outside the refund window set forth in our Refund Policy without legal justification;

• The dispute is filed in connection with a product that has been used, consumed, opened, or materially altered;

• The dispute is otherwise inconsistent with our order, shipment, and delivery records, or with applicable card-network rules.

8.3 Cost Recovery for Invalid Chargebacks

Where a chargeback is determined to be an Invalid Chargeback, you agree to reimburse us for: (a) the full disputed transaction amount; (b) chargeback processing fees imposed by our payment processor (currently in the range of $15–$50 per dispute, subject to change); (c) administrative costs associated with responding to the dispute (currently $25 per dispute); (d) reasonable attorneys' fees and costs of collection; and (e) any additional damages, fees, penalties, or assessments permitted by law or by applicable card-network rules.

8.4 Account and Future-Purchase Termination

Customers who initiate one or more Invalid Chargebacks may have their accounts terminated, may be permanently blocked from future purchases through the Services, and may be added to industry fraud-prevention and chargeback-tracking databases (including, without limitation, Verifi, Ethoca, and similar services) to the extent permitted by applicable law.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Our Content

All content available through the Services — including without limitation text, graphics, logos, photographs, videos, audio, illustrations, icons, button designs, software code, page layouts, product descriptions, marketing copy, advertising copy, customer testimonials displayed by us, scripts, voiceover audio, packaging designs, book cover designs, interior typography, and the selection, arrangement, and presentation thereof (collectively, the “Content”) — is owned by or licensed to The Faith Made and is protected by United States and international copyright, trademark, trade-dress, and other intellectual-property laws.

9.2 Limited License

Subject to your continuous compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and view the Content on the Services for your personal, non-commercial use only. This license does not permit any commercial use, public display, redistribution, modification, derivative-work creation, framing, mirroring, or use of automated systems to access the Services. We reserve all rights not expressly granted herein.

9.3 Trademarks and Trade Dress

“The Faith Made,” “FaithMade,” the Faith Made cross-and-book logo, and the distinctive design, packaging, and trade dress of our products (including without limitation our gold-and-cream cover design, our 88-books-medallion design, and the visual layout of our book interiors) are trademarks and trade dress of The Faith Made. U.S. federal trademark registration for “The Faith Made” is pending. Other names, logos, and marks appearing on the Services are the property of their respective owners. You may not use any of our marks, names, logos, or trade dress in any manner without our prior written authorization, and any unauthorized use may constitute trademark infringement, unfair competition, false designation of origin, and/or trade-dress infringement under federal and state law.

9.4 Prohibited Uses of Our Content

You may not, and you may not authorize or permit any third party to, without our express prior written permission:

• Reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of the Content;

• Use our product descriptions, marketing copy, advertising scripts, or visual designs in any competing or commercial offering;

• Scrape, harvest, crawl, index, mine, or otherwise collect data from the Services through automated means (including bots, scripts, spiders, crawlers, scrapers, or large-language-model training systems);

• Reverse-engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of any software or system component of the Services;

• Use the Services to develop, train, test, fine-tune, or otherwise improve any artificial intelligence, machine learning, or large-language-model system;

• Reproduce or imitate the trade dress, packaging design, book cover design, interior typography, or distinctive visual elements of our products in any competing offering;

• Frame, mirror, deep-link, or otherwise display the Services on any third-party website or in any unauthorized commercial context;

• Circumvent, disable, or otherwise interfere with security, anti-bot, or access-control features of the Services.

9.5 Reservation of Rights

All rights in the Content not expressly granted to you in these Terms are reserved by The Faith Made and our licensors. No license, by implication, estoppel, or otherwise, is granted under any of our intellectual-property rights, except as expressly provided in these Terms.

10. USER-SUBMITTED CONTENT AND TESTIMONIALS

10.1 Submissions

If you submit, upload, post, email, transmit, or otherwise provide to us any product reviews, testimonials, photos, videos, ideas, suggestions, feedback, proposals, plans, or other content (collectively, “User Content”), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable, non-exclusive license to use, host, store, reproduce, modify, create derivative works based on, communicate, publish, publicly perform, publicly display, distribute, and otherwise commercially or non-commercially exploit such User Content in any and all media now known or hereafter developed, in connection with the Services, our marketing, our advertising, and our business operations, without obligation to compensate you, attribute you, or notify you. You waive any moral rights or similar rights you may have in the User Content to the extent permitted by applicable law.

10.2 Your Representations Regarding User Content

By submitting any User Content, you represent and warrant that:

• You actually purchased and used the product you are reviewing (if your User Content is a product review or testimonial);

• Your User Content reflects your honest, current opinion or experience and is not fabricated, exchanged for compensation conditioned on a particular sentiment, or otherwise misleading;

• You own or have all necessary rights, licenses, permissions, releases, and consents to the User Content, including without limitation rights to any persons or property depicted;

• Any material relationship between you and us has been clearly and conspicuously disclosed in the User Content itself, in compliance with the Federal Trade Commission's Endorsement Guides and the Trade Regulation Rule on the Use of Consumer Reviews and Testimonials, 16 C.F.R. Part 465;

• Your User Content does not contain false, defamatory, libelous, obscene, harassing, threatening, infringing, or otherwise unlawful material;

• Your User Content does not infringe any third-party intellectual-property right, right of privacy, right of publicity, or other proprietary right.

10.3 Our Discretion

We have no obligation to monitor, review, edit, or remove User Content, but we reserve the right (without obligation) to refuse to post, to remove, or to edit any User Content for any reason. Our exercise (or non-exercise) of this discretion does not constitute an endorsement of any User Content or render us liable for it.

11. MARKETING CLAIMS, OPINIONS, AND PUFFERY

Statements on the Services regarding the historical, scholarly, cultural, or religious significance of our products are provided for general informational, educational, and inspirational purposes. Such statements may include opinion, commentary, marketing puffery, perspective drawn from particular religious traditions, and general references to widely available scholarly sources. Such statements are not represented as: (a) definitive historical, scientific, or theological consensus; (b) personal advice tailored to your circumstances; or (c) guarantees of any particular outcome.

Statements regarding specific objective product features (such as page count, dimensions, book inclusion lists, included bonus materials, and language of translation) are intended to be accurate and substantiated. If you believe any specific objective product claim is inaccurate, please contact us at support@thefaithmade.com and we will investigate and correct any inaccuracy.

Comparisons to other publishers, editions, or canonical traditions are intended to highlight differences in the scope, history, or composition of our edition relative to other widely available editions. Such comparisons are not intended to disparage any other publisher, denomination, religious tradition, or canonical authority.

12. PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not use the Services, directly or indirectly:

• For any unlawful, fraudulent, or malicious purpose;

• To violate any applicable federal, state, local, or international law, regulation, or ordinance;

• To infringe upon or violate our intellectual property rights or the intellectual property rights of any third party;

• To harass, abuse, insult, harm, defame, intimidate, threaten, or impersonate any person;

• To transmit false, misleading, or fraudulent information;

• To send unsolicited commercial communications (spam) of any kind;

• To use any automated system (bots, scripts, spiders, crawlers, scrapers, or AI training systems) to access, copy, or interact with the Services without our express written permission;

• To bypass, circumvent, disable, or interfere with security, anti-bot, rate-limiting, or access-control features;

• To upload viruses, malware, worms, Trojans, or any other type of malicious code;

• To collect, harvest, or track the personal information of others;

• To interfere with or disrupt the integrity or performance of the Services;

• To engage in any conduct that restricts or inhibits any other user's use or enjoyment of the Services.

13. THIRD-PARTY LINKS AND SERVICES

The Services may contain links to, or integrations with, third-party websites, products, services, or content. We do not endorse, control, or assume responsibility for any third-party websites, content, products, or services, and we are not liable for any harm, loss, or damages arising from your access to or use of any third-party offering. Your interactions with third parties are solely between you and the third party, and you are encouraged to review their respective terms and privacy policies before engaging.

14. SHOPIFY AND PAYMENT PROCESSORS

The Services are hosted and processed in part by Shopify Inc. and its affiliates (“Shopify”), and payments may be processed by Shopify Payments, Authorize.net, Stripe, PayPal, or other payment processors. By using the Services, you acknowledge and agree that: (a) any sale or purchase is between you and Faith Made, not Shopify or the payment processor; (b) Shopify and our payment processors are not responsible for any aspect of any sale; and (c) you release Shopify, our payment processors, and each of their respective affiliates, officers, directors, employees, and agents from all claims, damages, and liabilities arising from or related to your purchases and transactions with Faith Made.

15. PRIVACY AND DATA

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and is available at thefaithmade.com/policies/privacy-policy. By using the Services, you acknowledge that you have read and understand our Privacy Policy.

16. CHANGES TO THESE TERMS

We reserve the right, in our sole discretion, to modify, update, replace, or revise these Terms (or any policy incorporated by reference) at any time. The most current version is always available at thefaithmade.com/policies/terms-of-service, with the “Last Updated” date at the top. It is your responsibility to review these Terms periodically. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the modified Terms.

17. DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS, CONTENT, INFORMATION, AND MATERIALS PROVIDED THROUGH THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WE DO NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE; (B) ANY DEFECTS IN THE SERVICES WILL BE CORRECTED; (C) THE SERVICES OR ANY PRODUCTS WILL MEET YOUR EXPECTATIONS, REQUIREMENTS, OR PREFERENCES; (D) ANY INFORMATION OBTAINED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (E) ANY PARTICULAR HISTORICAL, SCHOLARLY, THEOLOGICAL, OR DEVOTIONAL OUTCOME WILL RESULT FROM YOUR USE OF OUR PRODUCTS.

Some jurisdictions do not allow the disclaimer of certain implied warranties, and to that extent the above disclaimers may not apply to you. In such jurisdictions, our warranties are limited to the maximum extent permitted by applicable law.

18. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE FAITH MADE OR ANY OF OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR SUCCESSORS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR ENHANCED DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, LOSS OF USE, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SERVICES, OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, REGARDLESS OF THE LEGAL THEORY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT PURCHASED THROUGH THE SERVICES — WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY — SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

The limitations of liability in this Section reflect an allocation of risk between you and us and are an essential element of the bargain between us. Some jurisdictions do not allow the limitation of liability for certain damages, and to that extent the limitations above may not apply to you.

19. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Faith Made, our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers (each, an “Indemnified Party”) from and against any and all losses, damages, liabilities, claims, demands, settlements, judgments, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your breach or alleged breach of these Terms or any policy incorporated herein; (b) your violation of any applicable law or the rights of any third party; (c) your access to, use of, or misuse of the Services; (d) any User Content you submit; (e) any payment dispute or chargeback initiated by you in violation of Section 8; or (f) your negligence or willful misconduct.

20. TIME LIMIT FOR CLAIMS

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR ANY PRODUCT PURCHASED THROUGH THE SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION ACCRUES, OR IT IS FOREVER BARRED. This contractual limitation period is shorter than the limitation periods otherwise provided by applicable law and is a material element of the bargain between you and us.

21. GOVERNING LAW AND VENUE

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any products purchased through the Services (each, a “Dispute”) shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to the binding arbitration provisions in Section 22, any Dispute that may proceed in court shall be brought exclusively in the state or federal courts located in Richmond, Virginia, and you irrevocably consent to the personal jurisdiction and venue of such courts.

22. BINDING INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER

THIS SECTION CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER. PLEASE READ IT CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT, YOUR RIGHT TO A JURY TRIAL, AND YOUR RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE PROCEEDING.

22.1 Agreement to Arbitrate

You and The Faith Made agree that any Dispute between us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when it arose — shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of this arbitration agreement.

22.2 Exceptions to Arbitration

Notwithstanding Section 22.1, either party may bring an action: (a) in small-claims court for claims within the jurisdictional limits of that court that proceed on an individual basis; or (b) in any court of competent jurisdiction to seek injunctive or other equitable relief for alleged infringement or misappropriation of intellectual-property rights, breaches of confidentiality, or violations of Section 9 or Section 12. Both parties may also seek to enforce an arbitration award in any court of competent jurisdiction.

22.3 Class-Action and Jury-Trial Waiver

YOU AND THE FAITH MADE EACH AGREE THAT ANY DISPUTE SHALL BE BROUGHT ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. NEITHER PARTY MAY ACT AS A PRIVATE ATTORNEY GENERAL ON BEHALF OF OTHERS. UNLESS BOTH YOU AND THE FAITH MADE AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. YOU AND THE FAITH MADE EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY OF ANY DISPUTE.

22.4 Mass-Arbitration Procedures

If twenty-five (25) or more arbitration demands of a substantially similar nature are filed against The Faith Made by or with the coordination of the same or coordinated counsel within a 90-day period, you and The Faith Made agree to the following bellwether procedures:

• Claimants and The Faith Made will each select ten (10) bellwether cases (twenty (20) total) to proceed as individual arbitrations on the merits;

• All other arbitrations in the group will be stayed pending resolution of the bellwether cases;

• After the bellwether arbitrations are concluded, the parties will jointly engage a mediator to attempt to resolve the remaining cases;

• Filing fees and arbitrator fees in the mass-arbitration context will be paid in accordance with AAA's Mass Arbitration Supplementary Rules, or, if no such rules then exist, equally split among the claimants and The Faith Made;

• The applicable statute of limitations or contractual limitation period will be tolled for all non-bellwether claims during the pendency of the bellwether process.

22.5 Arbitration Procedure

The arbitration shall be conducted by a single neutral arbitrator. The seat of the arbitration shall be Richmond, Virginia, but the arbitration may be conducted by videoconference, telephone, or in writing where appropriate. The arbitrator shall apply the substantive law of the Commonwealth of Virginia. The arbitrator's award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

22.6 Notice of Dispute and Informal Resolution

Before initiating arbitration, the party asserting a claim must send a written Notice of Dispute to the other party. For claims you bring against us, the Notice of Dispute shall be sent by certified mail to: The Faith Made, 8401 Mayland Dr Ste S, #10169, Richmond, VA 23294. The Notice must describe the nature and basis of the claim and the specific relief sought. You and The Faith Made agree to engage in good-faith negotiations for at least sixty (60) days following receipt of a Notice of Dispute before initiating arbitration.

22.7 Opt-Out

You may opt out of this arbitration agreement by sending written notice of your decision to opt out to the address set forth above, postmarked within thirty (30) days of your first purchase from us or your first acceptance of these Terms, whichever is earlier. The notice must include your full name, address, and a clear statement that you wish to opt out of arbitration. Opt-out notices sent after the 30-day period are ineffective. Opting out of arbitration does not opt you out of any other provision of these Terms.

22.8 Severability of Arbitration Provisions

If any portion of this Section 22 is found unenforceable, the unenforceable portion shall be severed and the remaining portions shall continue in full force and effect; provided, however, that if the class-action waiver in Section 22.3 is found unenforceable in a particular case, then that case shall proceed in court rather than in arbitration, but only for the specific class- or representative-action claims that cannot be waived. All other claims must proceed in individual arbitration as set forth herein.

23. ELECTRONIC COMMUNICATIONS AND CONSENT

By using the Services, providing your email address or phone number, or completing a purchase, you consent to receive communications from us electronically, including by email, text message (SMS/MMS), in-app notification, or through the Services. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

If you provide your mobile phone number and opt in to SMS or MMS marketing, you expressly consent to receive recurring autodialed marketing text messages from us at the number provided. Consent to marketing texts is not a condition of any purchase. Message and data rates may apply. Frequency varies. You may opt out of marketing text messages at any time by replying STOP to any message; reply HELP for help. You may opt out of marketing emails by clicking the “unsubscribe” link in any email or by contacting us at support@thefaithmade.com.

24. COPYRIGHT INFRINGEMENT (DMCA NOTICE AND TAKEDOWN)

We respect the intellectual-property rights of others and expect users of the Services to do the same. If you believe that material on the Services infringes your copyright, please submit a written notice to our designated agent containing the following information, as required by 17 U.S.C. § 512(c)(3):

• Your physical or electronic signature;

• Identification of the copyrighted work you claim has been infringed;

• Identification of the allegedly infringing material and information reasonably sufficient to permit us to locate it on the Services;

• Your contact information (address, telephone number, email address);

• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and

• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

DMCA notices should be sent to: support@thefaithmade.com, with a copy by mail to The Faith Made, 8401 Mayland Dr Ste S, #10169, Richmond, VA 23294. We may terminate the accounts of users who are determined to be repeat infringers.

25. ASSIGNMENT

You may not assign, delegate, or transfer these Terms or any of your rights or obligations under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. Any attempted assignment without such consent is null and void. We may freely assign, delegate, or transfer these Terms and our rights and obligations under these Terms, in whole or in part, without notice or consent.

26. SEVERABILITY AND WAIVER

If any provision of these Terms is determined to be unlawful, void, or unenforceable by an arbitrator or court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect. Where possible, the unenforceable provision shall be construed and enforced to the maximum extent permitted by applicable law.

Our failure or delay in exercising or enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision.

27. SURVIVAL

The provisions of these Terms that by their nature should survive termination shall survive termination, including without limitation: Sections 2 (Religious-Content Disclaimer), 5 (Payment), 7 (Refunds), 8 (Chargebacks), 9 (Intellectual Property), 10 (User Content), 17 (Disclaimer of Warranties), 18 (Limitation of Liability), 19 (Indemnification), 20 (Time Limit for Claims), 21 (Governing Law), 22 (Arbitration), 24 (DMCA), 25 (Assignment), 26 (Severability), and this Section 27.

28. ENTIRE AGREEMENT

These Terms, together with the Refund Policy, Shipping Policy, Privacy Policy, and any additional terms presented at the point of purchase or promotion, constitute the entire agreement between you and us regarding the Services and supersede all prior or contemporaneous agreements, communications, or proposals, whether oral or written. Section headings are for convenience only and have no substantive effect.

29. CONTACT INFORMATION

Questions about these Terms should be directed to:

The Faith Made

8401 Mayland Dr Ste S, #10169

Richmond, VA 23294, United States

Customer Support: support@thefaithmade.com

Phone: +1 (855) 594-9929

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