THE FAITH MADE

REFUND & RETURN POLICY

Last Updated: 05/11/2026

Overview

We want every customer to be satisfied with their purchase. This Refund & Return Policy explains how to return your order, the conditions for eligibility, and how refunds are processed. By placing an order through thefaithmade.com, you agree to the terms of this Policy, which is incorporated into our Terms of Service.

Quick summary of our policy:

• 30-day return window from the date of delivery

• Returns accepted on opened or unopened items

• Customer is responsible for return shipping costs to our warehouse

• Refunds processed within 3 business days of our warehouse receiving the return

• Refunds issued to the original payment method

30-Day Return Window

You may request a return within 30 days of the date your order was delivered, as confirmed by the shipping carrier's tracking record. Return requests received after the 30-day window will not be accepted, except where required by applicable law.

Returns are accepted whether the item is unopened or has been opened. There is no requirement that the item be in original or resalable condition, provided the return is received within the 30-day window and follows the return process described below.

How to Return Your Order

Important: You MUST email us at support@thefaithmade.com after shipping your return with your tracking number. Returns received without an email notification cannot be located in our system and may not be processed for refund.

To return your order, follow these steps:

• Ship your item to our warehouse address below using a trackable shipping method within 30 days of delivery.

• Email us at support@thefaithmade.com after shipping with your order number AND your tracking number. This is required, returns without an email notification may not be processed. Please tell us your Order number, name, and tracking number to our return address.

• We recommend retaining your tracking number until your refund is fully processed.

• Once we receive and inspect your return, we will process your refund within 3 business days.

You may also email us at support@thefaithmade.com before shipping to confirm your return is eligible. Either approach is acceptable, but the post-shipment email with tracking information is required in all cases.

Return Shipping Address

All approved returns must be shipped to the following address. Items sent to any other address (including our customer support address) will not be processed and cannot be returned to you:

Faith Made Returns

c/o Jessie

9882 Rush Street

South El Monte, CA 91733

United States

Return Shipping Costs

The customer is responsible for return shipping costs, regardless of the reason for the return. We recommend using a trackable shipping method, as we are not responsible for returns lost or damaged in transit before reaching our warehouse. Original shipping charges paid at the time of purchase are non-refundable.

We are unable to provide prepaid return labels.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you received the wrong item, contact us within the 30-day return window at support@thefaithmade.com with:

• Your order number

• A clear photo of the damaged, defective, or incorrect item

• A photo of the shipping packaging (if damage occurred in transit)

We will evaluate the issue and, at our discretion, provide a replacement, store credit, or refund. Returns for damaged, defective, or incorrect items follow the same return process and return shipping terms described in this Policy, including customer responsibility for return shipping costs.

Refund Processing

Once we receive and inspect your return at our warehouse, we will process your refund within 3 business days. Refunds are issued to the original payment method used at the time of purchase. Refunds cannot be redirected to a different payment method.

Please note: After we process the refund on our end, your bank or credit card company may take an additional 3 to 10 business days to post the refund to your account. This processing time is outside our control.

If more than 15 business days have passed since we confirmed your refund was processed and you have not seen the refund in your account, please contact us at support@thefaithmade.com so we can investigate.

Original shipping costs paid at checkout are non-refundable. Refunds will be issued for the product price only.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items returned outside the 30-day return window

• Items returned without an email notification to support@thefaithmade.com providing the tracking number

• Items shipped to any address other than our designated returns address

• Digital products, including ebooks and digital audiobooks

• Gift cards

• Free promotional items or bonus items included with a purchase

Exchanges

We do not process direct exchanges. If you wish to receive a different item, please:

• Request a return for your original purchase following the process above;

• Once your refund is issued, place a new order for the item you would like.

Order Cancellations

To cancel an order before it has shipped, contact us as soon as possible at support@thefaithmade.com. We will make reasonable efforts to cancel orders before shipment, but we cannot guarantee cancellation once an order has been processed by our warehouse. Orders that have already shipped must be handled through the standard return process described above.

Refused or Undeliverable Packages

If a package is refused upon delivery or returned to us as undeliverable due to an incorrect address provided by the customer, we will, at our discretion: (a) refund the product price less original shipping costs and any return-to-sender fees charged by the carrier, or (b) reship the package at the customer's expense.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank or credit card company, please contact us first at support@thefaithmade.com and allow us a reasonable opportunity to resolve the issue.

Filing a chargeback without first contacting us may result in: (a) denial of the chargeback through our records; (b) termination of your account and inability to place future orders; (c) recovery of chargeback fees and administrative costs as set forth in our Terms of Service. Chargebacks for items received and not returned within the 30-day window will be contested with full documentation.

Changes to This Policy

We reserve the right to modify this Refund & Return Policy at any time. The most current version is available at thefaithmade.com/policies/refund-policy. Returns are processed according to the policy in effect at the time of the return request, except that customers who purchased before a material change will be honored under the policy in effect at the time of their purchase.

Contact Us

For all return requests, refund questions, or order issues:

Email: support@thefaithmade.com

We respond to all return requests within 1 business day.

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